Job Description

HVAC Service Manager

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Dunn's HVAC, Plumbing & Electrical, a Southern Home Services Company, is looking for a dynamic HVAC Service Manager to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

• Drive profitability and customer satisfaction by enhancing revenue growth while consistently delivering exceptional customer service.
• Evaluate and schedule service work to effectively utilize manpower, maximizing profitability and operational efficiency.
• Develop, manage, and oversee departmental budgets to ensure financial objectives are met.
• Oversee the ordering and allocation of materials and equipment to ensure they are available for scheduled jobs.
• Schedule timely repairs and maintenance for parts to reduce job completion delays and ensure smooth operations.
• Engage in research and contribute to the marketing strategies of the department to drive business growth.
• Generate and review performance reports with management to monitor and improve departmental operations.
• Track and measure inventory, tools, and vehicle usage to ensure accurate records and efficient resource management.
• Instruct and guide crews on proper material use and ensure high-quality workmanship.
• Review payroll records to verify accurate and timely technician compensation.
• Ensure employees have access to the necessary tools, which are well-maintained and ready for use.
• Assist in the dispatching process to ensure the appropriate technician is assigned to each service request.
• Address and resolve customer issues and complaints promptly to maintain high levels of customer satisfaction.
• Evaluate staff performance to identify training needs and provide on-the-job training and support.
• Assist the General Manager in identifying and nurturing future leaders. Manage and develop service staff, including hiring, scheduling, setting priorities, conducting meetings, and performance evaluations.
• Ensure adherence to safety protocols and procedures to maintain a safe working environment for all employees.
• Available to work evenings and weekends as needed to support operational demands.
• Additional duties as assigned.

Required Qualifications:

• 5+ years of hands-on experience in HVAC service, demonstrating deep industry knowledge and expertise.
• Working knowledge of HVAC systems, gas piping, electricity, plumbing, and airflow
• Proven ability in supervision, with strong communication, computer, and mathematical skills to effectively manage and optimize operations.
• A proactive and enthusiastic approach with a strong commitment to delivering high-quality work and maintaining a positive work environment.
• Dedicated to providing outstanding customer service and ensuring client satisfaction.
• Must possess a valid driver's license with at least 3 years of driving experience to fulfill job responsibilities and travel to various locations as needed.

Preferred Qualifications:

• 2+ years of HVAC Management experience desirable
• Service Titan Experience is highly desired

The physical requirements of this job include:

• Lifting 50 pounds regularly and up to 100 pounds occasionally
• Climbing ladders, accessing attics, navigating tight spaces, driving, entering crawlspaces, pushing, carrying, pulling, using hand tools, and performing fine detail work.
• Ability to drive.
• Working in various environments, including indoor and outdoor settings, attics, crawlspaces.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone.
• Use hands to handle or feel objects or controls; reach with hands and arms.
• Regularly stoop, kneel, bend, and crouch.
• The work requires regular exposure to extreme temperatures both indoors and outdoors, such as heat or cold, and adverse weather conditions such as wind, rain, ice or snow.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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